Shipping policy
Shipping Policy
At Alcheme fragrances , we are committed to ensuring a smooth and reliable delivery experience. This policy outlines our shipping process and timelines with full transparency.
1. Order Processing
All orders are processed within 1–2 business days. Orders are confirmed and prepared once order is confirmed via whatsapp message or a phone call. Any successful payment for an order is obliged to be delivered by Alcheme
2. Delivery Timeframe
Delivery is completed within 2–4 business days from the date of order processing, depending on the destination and courier operations. Any order that is expected to be delayed will be compensated with the client with a sample gift
3. Working Days
Our operations run from Saturday to Thursday.
We do not operate on Fridays. Any orders placed on Friday will be processed on the next working day.
4. Shipping Fees
Shipping fees, if applicable, are calculated at checkout based on the delivery location and order details.
5. Delivery Conditions
Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.
6. Delays
While we aim to meet the stated delivery timeframe, delays may occur due to factors beyond our control, including courier issues, high order volume, or unforeseen circumstances.
7. Order Confirmation
Once your order has been shipped, you may receive a confirmation notification with delivery details, where available.
8. Support
For any inquiries regarding your shipment, please contact our support team through our whatsapp support number or Instgram DM. We are always ready to assist.