Refund policy

1-     Eligibility:

To be eligible for a return, must be returned not overly used and in the same condition and returned with all original packaging that you received it.

 

All returns and exchanges must be initiated within 7 days of the original purchase date.

The following cannot be returned or exchanged under any circumstances:

·       Products bought using discount codes, bundle offers, promotions, or any form of special pricing are final sale and not eligible for exchange or refund.

·       Products with Samples Available, If we offer a purchasable sample of a product, then the full-size version is not eligible for exchange or refund. We strongly recommend purchasing a sample first to ensure it suits your preferences.

·       Seasonal or Limited-Edition Products or part of a special collection is non-returnable and non-exchangeable.

·       Products with tears, damage, or alterations to the packaging (unless due to a defect) will not be accepted for return or exchange.

2- Return and Exchange Procedure:
To start the return or exchange process, please contact our customer service team through WhatsApp DM within the specified timeframe.
Provide your order number and a brief explanation of the reason for the return or exchange.
Our team will guide you through the return shipping process and provide further instructions

3-Fees:
A return or exchange fee of 100 EGP will be applicable for all transactions.
This fee covers processing and shipping costs associated with the return or exchange process.

We know fragrance is personal, and things don’t always go as planned — that’s why Alcheme team is always willing to talk things through with you. If you’re unsure about a scent, product, or anything else, just reach out before placing your order.